We aim to dispatch your products within 24 hours of receiving your order (Mon-Fri). However, during busy periods the dispatch time could extend to 72 hours. In any case, you will always receive a dispatch email or text message to the email address/telephone number used to place the order.
Next Day Delivery orders placed before 12 noon, Mon-Fri will be dispatched on the same day (excluding Bank Holidays), unless otherwise specified. Orders placed after this time are usually dispatched on the next working day. If there any delays in dispatching your order, we will contact you by email.
Please note: during busy periods there may be an extra 1-2 day dispatch time on your order. We can not guarantee your order will be dispatched on the same day.
UK Mainland Delivery
We have two different shipping rates for mainland UK areas;
Standard Delivery - 2-4 Working Days Tracked (UK) - from £3.60
Using the standard delivery service, your order should be with you within 2-4 working days (excluding Public holidays). We use Yodal and Evri (formally Hermes) for our standard service.
Spend over £39 to quality for FREE standard delivery
Next Day Delivery - 1-2 Days Tracked (UK) - from £4.10
Place your order before 12pm (12:00) to receive your order the next day from dispatch (excludes Public holidays and weekends). We use Royal Mail, Evri or Amazon delivery services for this option, which you can choose from at checkout.
For either delivery option, a tracking code is sent to the email provided at time of checkout, but should you misplace this we will be more than happy to send you the details again.
*Please note that orders that include turban stitching will incur an additional 1-2 days dispatch time. For any urgent requirements, please contact us and we will try to accommodate*
North America (USA / Canada)
For orders to North America, please allow an extra 1-2 working days for order processing.
Standard, Global Mail (8-12 business days) - from £11.00
Express (1-2 business days) - from £25.00
For each of these services we use DHL, Parcelforce or Global Mail. A tracking code is sent to the email provided at time of checkout which will allow you to see where the parcel is at any given time.
Items purchased from our website (up to the value of $800 USD) will be duty-free under your personal exemption. For more information visit www.cbp.gov
Rest of the World
We want customers from all over the world to experience our amazing products, therefore we deliver to all of Europe and much of the rest of the world. If you can't find your country as a shipping rate, please contact us and we'll do our best to resolve this for you.
Our standard delivery is with Royal Mail's 'International Standard' post, of which the delivery aim is 5-7 working days from dispatch. Please do allow extra for busy periods such as Christmas.
We also offer a tracked service for some countries; please contact us for your tracking code and we can give this information to you. If you have any queries at all please do contact us on firstname.lastname@example.org
Customers are responsible for paying any customs/ import duties on their purchases. The Sardar Co accepts no responsibility for any unexpected additional fees made by anyone after your order has been shipped by us.
Do I have to pay Import Duty and VAT charges?
We ship from a UK warehouse but we cover duties and taxes on orders sent with DHL in the following countries: all 27 EU countries, Canada, Japan, South Korea, UAE so that you don't have to pay any additional charges when your order arrives.
Please note: orders sent via DHL shipping option have import duty and VAT charges covered. Please email us if you are unsure of which shipping service to select.
I've not received my delivery.
Please allow up to 10 working days (UK) and 20 working days (international) to allow for delivery during busy periods. If you still haven't received your order, please contact us and we will look into this for you.
Can I change my shipping address?
Yes you can, if the order has not been dispatched. Simply contact us and we can update the shipping address for you. Please note, we cannot ammend and order or shipping address once it has been dispatched.
My parcel is being returned to sender
Usually a delivery is attempted up to three times, and if it's still not delivered, it will be returned to sender. In this case, we would need to wait for the items to be returned to us, so that we can reschedule. A rescheduled delivery would incur an additional charge of the same price you paid for shipping on the original order.
My item has been delivered to the wrong address
We would only arrange delivery to the address provided at checkout. You would need to arrange to retrieve the parcel from the address it was sent to. If this is not possible, you would need to place a new order for the products.
My parcel arrived damaged
If your parcel has arrived damaged, first of all please check the contents within. If the contents within are damaged too, please take pictures of the packaging and shipping box and forward them to us at email@example.com.