We have two different shipping rates for mainland UK areas;
This is our standard service, which is sent with Hermes Standard. Price starts from £3.00, and is free if you spend over £30. Delivery aim is 3-5 working days from dispatch.
Parcels sent via Hermes Next Day Tracked are usually delivered within 1-2 working days from dispatch. Price starts from £4.20.
For either delivery option, a tracking code is sent to the email provided at time of checkout, but should you misplace this we will be more than happy to send you the details again.
We want customers from all over the world to experience our amazing products, therefore we deliver to all of Europe and much of the rest of the world. If you can't find your country as a shipping rate, please contact us and we'll do our best to resolve this for you.
Our standard delivery is with Royal Mail's 'International Standard' post, of which the delivery aim is 5-7 working days from dispatch. Please do allow extra for busy periods such as Christmas.
We also offer a tracked service for some countries; please contact us for your tracking code and we can give this information to you. If you have any queries at all please do contact us on email@example.com
I've not received my delivery.
Please allow up to 10 working days (UK) and 20 working days (international) to allow for delivery during busy periods. If you still haven't received your order, please contact us and we will look into this for you.
Can I change my shipping address?
Yes you can, if the order has not been dispatched. Simply contact us and we can update the shipping address for you. Please note, we cannot ammend and order or shipping address once it has been dispatched.
My parcel is being returned to sender
Usually a delivery is attempted up to three times, and if it's still not delivered, it will be returned to sender. In this case, we would need to wait for the items to be returned to us, so that we can reschedule. A rescheduled delivery would incur an additional charge of the same price you paid for shipping on the original order.
My item has been delivered to the wrong address
We would only arrange delivery to the address provided at checkout. You would need to arrange to retrieve the parcel from the address it was sent to. If this is not possible, you would need to place a new order for the products.
My parcel arrived damaged
If your parcel has arrived damaged, first of all please check the contents within. If the contents within are damaged too, please take pictures of the packaging and shipping box and forward them to us at firstname.lastname@example.org.