Shipping policy
At The Sardar Co., we are committed to delivering your order with speed and precision, wherever you are in the world. Our shipping policy is designed to provide you with a seamless shopping experience, ensuring your products arrive in perfect condition.
Global Shipping
We proudly ship to most destinations around the globe. Please note that while we strive to meet your needs, certain locations may incur additional customs fees or duties upon delivery, unless otherwise specified.
Processing Times
Our goal is to dispatch your order within 24 hours of purchase from Monday to Friday. However, during peak periods such as sales events or holidays, processing times may extend to 2-3 working days. Customized items, like stitched turbans or gift sets, require 2-4 working days due to the detailed craftsmanship involved.
Shipping Rates and Options
For our UK customers, enjoy free standard shipping for orders over £39. For orders falling below this threshold, shipping rates and options are detailed at checkout and on our delivery information page.
International Delivery Times
Delivery times for international orders will vary based on your location and the selected shipping service. We aim to provide a range of options to meet your timing and budget needs, with all details outlined during the checkout process.
Carriers and Tracking
We partner with trusted carriers including Evri, Royal Mail, Amazon Logistics, and Yodal to ensure your order arrives safely. Tracking information will be provided in your dispatch email, with the understanding that tracking links may take some time to reflect the latest status as parcels are processed by the shipping facility.
Packaging
Your items will be securely packaged in standard cardboard boxes, with an additional layer of protection for international orders. Discreet packaging is available upon request, ensuring privacy and minimal branding.
Lost or Damaged Parcels
In the rare event that your parcel is lost or arrives with damaged contents, we will promptly send a replacement. Please report any issues within 5 days of receipt to care@thesardarco.com. Your satisfaction is our priority, and we will resolve any shipping issues swiftly.
Customs and Duties
Please be aware that international orders may be subject to customs, duties, or taxes which are the responsibility of the customer to check and pay.
Returns and Exchanges
Should you need to return or exchange an item, please notify us at care@thesardarco.com prior to sending your items back. If the return is due to a change of mind, incorrect ordering, or no longer needing the product, you will be responsible for the return postage costs. Items must be returned in their original, unused condition and packaging.
Customer Service
For any shipping-related inquiries, please reach out to us at care@thesardarco.com. Our dedicated team is here to assist you.
Special Circumstances
During high-volume periods, please anticipate an increase in dispatch times to 2-3 working days and potential courier delays. We will provide updated shipping times during these periods to help you plan your purchases.
Sustainability
We are committed to environmental responsibility, using recycled and recyclable shipping boxes. Our packing peanuts are made from biodegradable corn-starch, aligning with our sustainability efforts.
Thank you for choosing The Sardar Co. We look forward to serving you and ensuring a delightful experience from our door to yours.