Returns Policy

We want you to be completely happy with your purchase. As a small, family-run business, we take great care in preparing every order and hope you’ll love your items. If you do need to return or exchange a product, please read our policy below.

Standard Returns

  • You have 14 days from receiving your order to notify us if you’d like to return an item.
  • Once approved, you then have 14 days to send it back.
  • Refunds are made to your original payment method only, for security purposes.

Condition of Returned Items

To be eligible for a return, items must be:

  • Unused, unwashed, and unworn
  • In their original packaging, with all tags and labels intact
  • Free from damage, marks, or signs of wear

For hygiene reasons, we cannot accept returns of opened or used beard care and hair care products (including but not limited to oils, balms, waxes, and washes).

Turban Returns

Because our turbans are custom cut and/or stitched to order, our policy is slightly different:

Unstitched Turbans – Returns are accepted if the fabric is unwashed and unworn. A £3 restocking fee per turban will be deducted from your refund.

Stitched Turbans – As stitched turbans are personalised items, they are non-refundable and non-exchangeable under UK law. More information on personalised goods can be found on gov.uk

Turban Exchanges – Exchanges are possible for unstitched turbans only. The £3 restocking fee applies, and if you request a stitched turban in exchange, stitching costs must be paid again.

Not Sure About Colour or Material? – If you’re unsure before committing to a full turban, we recommend ordering one of our turban samples first. This allows you to feel the fabric and see the colour in person before placing a full order.

Return Postage

  • Customers are responsible for the cost of return postage for all returns and exchanges.
  • If your item is faulty or we sent the wrong item, we will cover the cost of return and/or redelivery.

Unapproved or Rejected Returns

Please do not send items back without first requesting a return authorisation.

  • Any items returned without approval may be refused.
  • If items are used, worn, washed, damaged, or otherwise not in resalable condition, we reserve the right to decline a refund.
  • Customers may request that rejected items be sent back to them, but postage costs must be covered by the customer.

Damaged or Missing Returned Items

All returns are inspected on arrival.

If an item is returned damaged, incomplete, or missing parts, we may reduce the refund to reflect the loss in value or refuse the refund entirely.

Late or Missing Refunds

  • Refunds are usually processed within 14 days of receiving your return.
  • Depending on your bank or card provider, it may take an additional 5–10 working days for funds to appear in your account.
  • If you haven’t received your refund after this time, please check with your bank first before contacting us.

How to Request a Return or Exchange

  1. Email us at care@thesardarco.com within 14 days of receiving your order to request a return authorisation.
  2. Include your order number, the item(s) you’d like to return, and whether you’d prefer a refund or exchange.
  3. Once approved, we’ll provide the correct returns address and instructions.

Please do not send items back without approval, as we cannot process unapproved returns.

A Note from Us

We do our best to treat all our customers fairly while protecting the integrity of our products. By setting clear guidelines, we can continue to provide high-quality items and a smooth service for our community. Thank you for your understanding and support.

 

Customers are responsible for paying any customs/ import duties on their purchases. The Sardar Co accepts no responsibility for any unexpected additional fees made by anyone after your order has been shipped by us.

Last updated: 01/09/2025