To be eligible for a return, your item must be unused, in the same condition that you received it and it must also be in the original packaging. For faulty electrical items, please check your instruction manual or contact support to help troubleshoot the issue before requesting a return.
Unfortunately, we cannot accept returns on specific items or items that have been opened/used. This includes:
- Gift cards
- Turbans (with or without stitching)
You will need a receipt or proof of purchase to request a return. Return postage must be paid by the customer, unless otherwise stated by customer support. We reserve the right to refuse a return due to damage or upon grounds of hygiene.
Our returns policy has a duration of 30 days. This means that we do not offer refunds or exchanges on purchases after 30 days has passed.
Refunds (if applicable)
Once your return has been received and inspected by a member of The Sardar Co team, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your debit/credit card or original method of payment as soon as possible.
Late or Missing Refunds (if applicable)
As refunds can take three to five working days to be processed, please continue to check. If you have not received the refund within the expected timeframe, contact your bank to check the status. There may be a delay in processing. If you still have not received your refund, please contact firstname.lastname@example.org.
Damaged or Missing Returned Items
In the case of a product(s) being returned in a worse condition than received or with some parts missing, it is up to the sole discretion of The Sardar Co returns department to issue the refund, issue a partial refund or refuse the refund. In the latter case, the product(s) will be returned to the customer. In all cases the customer will be notified of the outcome and the reasons why.
Used Returned Items
We are unable to accept some items as a return once they have been opened, used or worn, including health and personal care. This includes:
- Beard brushes
- Beard combs
- Beard straighteners
- Beard balms
- Beard oils
These items cannot be returned as a refund once they have been opened, used, or worn on the grounds of hygiene. The item will be returned to you from our warehouse and the refund will not be issued. This does not affect your statutory rights.
Returning Sale Items
Unfortunately sale items cannot be refunded, only regular priced items may be refunded.
Exchanging an Item
If you change your mind on an item, we can offer an exchange. Contact us via the following method:
- Send us an email at: email@example.com.
You are responsible for paying for all shipping costs when returning an item for an exchange unless otherwise stated by The Sardar Co.
The time it may take for your exchanged product to reach you may vary, dependent on where you live.
Returning a Gift
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased or the giver had the order shipped to themselves before giving to the recipient, we will send a refund to the gift giver and they will be notified of the return.
You are responsible for paying for all shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns must be sent to:
Returns The Sardar Co, Unit 2A West Field Works, West Bromwich, B70 6BH.
We recommend using a trackable shipping service of purchasing shipping insurance if you are shipping an item over £75. The Sardar Co does not guarantee that we will receive your returned item.
Customers are responsible for paying any customs/ import duties on their purchases. The Sardar Co accepts no responsibility for any unexpected additional fees made by anyone after your order has been shipped by us.
Last updated: 05/06/2020